Terms & Conditions
Contact us if you have any questions!
Terms & Conditions
Cancellations / Reschedules/ Lock Outs: We assess a $50 fee for cancellations/ reschedules/ Lock Outs when given less than 24 hours notice.
First Time Cleaning: Your first cleaning will be charged full price and the discount for the recurring services will be applied on the next clean. If the house requires additional deep cleaning (in addition to the regular cleaning), you will be contacted to be given the option to schedule additional services.
Pricing: We do instant quotes and provide pricing right on our website, so that you do not have to set up a walk-through and wait longer for your cleaning. There may be extreme instances, however we need to call and adjust the pricing based on additional circumstances (additional cleaning needed, etc.), we never charge you extra with out discussing this with you first, prior to the cleaning and we only charge you after the cleaning has been completed.
*Each quote is generated based on an average layout of a home, for example: If you enter a 2 Bedroom, 1 Bathroom, 1 Half Bathroom, the base price assumes you also have a kitchen and living room (we do not charge extra for dining rooms). If there are any special circumstances, such as a finished basement or additional kitchen or living area, under "extras" please add any additional rooms. The minimum to book is a 1 BR/1 BATH (which includes- bedroom, living room, kitchen, dining room and bathroom).
Gift Certificates: Gift certificates expire one year from the date of purchase, which will be noted on the gift certificate. No refunds will be provided for gift certificates.
No Contracts: We are a no contract business, this means that you have the flexibility to cancel our services at any time. This same rule applies to us, if we are no longer able to clean your home, for any reason, we will notify you as soon as possible.
Holidays: We will not be cleaning on November 23rd/24th, January 2nd, Memorial Day.
Sickness in the household: Please do not hesitate to call and cancel your cleaning, if you or your family members are sick. We cannot clean if we get sick too, so please do not feel bad if you need to cancel for these reasons!
Inclement Weather: If the weather conditions are hazardous and the roads are not safe to drive on, we will cancel your cleaning and attempt to re-schedule for another day. You will be notified as soon as possible, the safety of our team is our number one concern!
Arrival Time: Cleaning service occurs between 8am- 5pm on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time.
Arrival Day: We make every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
Access to your home: We will discuss arrangements of how to access your home before your first service. Clients generally provide a copy of the house key for the company which alleviates the need for the client to remember to leave out a hide-a-key or having to wait around to let us in each visit. Clients' keys are labeled with a secure company code so that private information would never fall into the wrong hands. Keys will be returned if there is a cancellation of service.
Payment: Payment is due at the time of service unless other arrangements have been made. Failure to leave payment may result in cancellation of services. With our instant booking you can enter your debit/credit card information and we will charge you after the cleaning has been completed.
Tipping: Gratuity is not required or expected but always appreciated for a job well done. 10 - 15% is the general rule of thumb. As a large % of the cleaning service rate goes to overhead expenses (Worker's Comp, Liability, Payroll Taxes, Training Costs, Supplies, etc.) any extra bonuses for our Cleaning Techs to be happy and committed are always a plus!
Getting ready for the cleaning: Don't "clean" before we arrive, but do "pick up" as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you.
The setting: We prefer that the house be unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service.
For example, if a client has a home office and is on conference calls, we would need to arrange our cleaning visits around that since we wouldn't be able to run the vacuum cleaner during that time.
Or if there there is a little one at home, we would want to arrange cleaning time around nap times, etc.
Pets: We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.
Breakage: It's bound to happen sometimes. We do our best to prevent it and effective communication is very important.
1. Sometimes breakage occurs when there are "booby traps". Those are accidents waiting to happen. We are often handling things that aren't normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for "booby traps". Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.
Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
Trash: All household trash will be disposed of in your outdoor garbage cans, if they cannot be located, trash will be left at the front door.
Laundry: We now do laundry!!! We will pick-up, wash, dry and fold your laundry. This includes regular clothing only (able to be washed with other clothing on regular laundry cycle), no special handling, dry cleaning, or unique materials. Laundry per load pricing includes average laundry basket size load (<25 lbs).
Hazardous Conditions: Due to health and safety reasons, we are unable to clean up mold, human, pest or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this may be an issue.
Due to Health and Safety Reasons, Cleaning Techs are required to wear closed toed, non-skid shoes while cleaning. We are not able to provide service for "shoes off" households.
Please do not hesitate to give me a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved.